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Call Center Agent

Crafting Ideas
Into Reality

Call Center Agent

ABOUT US

United Specialists provides a nearshore “low cost” solution for your call center needs. This is not Outsourcing , rather your satellite facility becomes an extension of your existing operation and is managed by your U.S. team as part of the overall workforce strategy

OUR SERVICES

We specialize in providing your business with talented staff that can handle your Sales, Customer Service or Internal Processes at a low cost.

Lead Generation

• Lead Qualification with Warm Transfers
• Reservations
• Surveys
• Appointment Setting

Customer Service

• Customer Service
• Technical Support & Helpdesk
• Live Chat Support
• Email Support
• Outbound Services

Sales Experts

• Sales & Order Processing
• Telemarketing
• Telesales

Back-End Processing

• Collections
• Customer Retention
• File Processing
• Database Cleanup

Dispatch Center

• Call Reception Service
• Booking Service
• Customer Services

Social Media Marketing

• Social Media Content
• Funnel Conversion
• Branding
• SEO & SEM

IT Related

• Phone System Solutions
• VoIP
• SIP Trunking
• SMS

Fully Bilingual Agents

Due to our proximity with the United States, our agents are fluently bilingual and bicultural, which ensures an experienced, diverse workforce capable of handling North American Clients.

OUR FACILITIES

OUR FACILITIES

What Our Clients Say

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Nearshore
Location

Nearshore
Location

How we work is as important as where we work. Our world-class call center facilities are strategically located in Tijuana, Baja California and also in Mexico City.

Our core business is to help you establish a high-performing yet cost-effective “nearshore” Contact Center in Mexico.

Are you interested in outsourcing your call center needs to us?

Are you interested in outsourcing your call center needs to us?